Contact Information
Scendent Limited (NZBN 9429050458431)
Last updated: 29 July 2026
IF YOU ARE IN CRISIS
Scendent is not a crisis service. If you or someone else is in immediate danger, call 111 now.
For urgent mental health support in New Zealand, free, 24/7:
| Service | Contact |
|---|---|
| Need to talk? | Call or text 1737 |
| Lifeline Aotearoa | 0800 543 354 · text 4357 |
| Youthline | 0800 376 633 · text 234 |
| Suicide Crisis Helpline | 0508 828 865 |
| What's Up (5–19 years) | 0800 942 8787 |
We will not be able to respond to an emergency by email.
THE BUSINESS
Legal name: Scendent Limited
New Zealand Business Number (NZBN): 9429050458431
Registered office:
9 Pacific Park Way
Papamoa Beach
Bay of Plenty 3118
New Zealand
Trading name: Scendent
Website: scendent.co.nz
Charitable status: Scendent Limited is a New Zealand limited liability company. It is not registered with Charities Services and is not an approved donee organisation. Contributions are not tax-deductible. See our Contributions Policy.
HOW TO REACH US
Email everything to scendentofficial@gmail.com. To help us route it quickly, please start your subject line with the tag below.
| What you need | Subject line starts with | We aim to respond in |
|---|---|---|
| General enquiries | (no tag needed) | 2 working days |
| Orders, shipping, returns | RETURNS |
2 working days |
| Workshops, events, training | BOOKING |
2 working days |
| Corporate and organisational bookings | CORPORATE |
3 working days |
| Privacy requests and complaints | PRIVACY |
5 working days to acknowledge, 20 to resolve |
| Directory of Help — corrections and listings | DIRECTORY |
5 working days |
| Accessibility problems | ACCESSIBILITY |
2 working days |
| Media and partnerships | MEDIA |
5 working days |
| Safeguarding concerns | SAFEGUARDING |
24 hours |
Phone: 027 726 0101
Monday to Friday, 9:00am – 5:00pm NZST. Voicemail outside those hours.
Postal:
Scendent Limited
9 Pacific Park Way, Papamoa Beach
Bay of Plenty 3118, New Zealand
Please note: the registered office is not a retail store or a walk-in service. There is nothing to visit and no counter to come to. Returns must be authorised before sending — see the Refund & Returns Policy for the correct address.
SAFEGUARDING CONCERNS
If you have a concern about the safety or wellbeing of a child or young person in connection with a Scendent programme, event or representative:
Email: scendentofficial@gmail.com (subject line SAFEGUARDING)
Phone: 027 726 0101
We aim to acknowledge within 24 hours and act on the process in our Child & Youth Safety Policy.
If a child is in immediate danger, call 111 first. To report suspected abuse or neglect at any time, call Oranga Tamariki on 0508 326 459 (free, 24/7).
MAKING A COMPLAINT
- Tell us. Email scendentofficial@gmail.com with the detail. We aim to acknowledge within 5 working days and aim to give a substantive response within 20.
- If you're not satisfied, ask for it to be escalated to a director.
- If we still can't resolve it, you can go to:
| Issue | Body |
|---|---|
| Consumer, goods, services | Commerce Commission — comcom.govt.nz · 0800 943 600 |
| Money claims up to $30,000 | Disputes Tribunal — disputestribunal.govt.nz |
| Privacy | Office of the Privacy Commissioner — privacy.org.nz · 0800 803 909 |
| Advertising | Advertising Standards Authority — asa.co.nz |
ONLINE
Our official channels are linked in the Site footer. We will never ask you for payment details, passwords or personal information through social media direct messages. If an account claims to be us and asks for those, it isn't us — please report it and let us know.
Scendent Limited · NZBN 9429050458431 · 9 Pacific Park Way, Papamoa Beach, Bay of Plenty 3118, New Zealand