Directory of Help — Important Notice
Scendent Limited (NZBN 9429050458431)
Last updated: 29 July 2026
IF YOU NEED HELP RIGHT NOW
If you or someone else is in immediate danger, call 111.
Free, confidential, 24 hours a day, 7 days a week:
| Service | Contact |
|---|---|
| Need to talk? | Call or text 1737 |
| Lifeline Aotearoa | 0800 543 354 · text 4357 |
| Youthline | 0800 376 633 · text 234 · talk@youthline.co.nz |
| Suicide Crisis Helpline | 0508 828 865 |
| What's Up (ages 5–19) | 0800 942 8787 |
| Depression Helpline | 0800 111 757 · text 4202 |
| Alcohol Drug Helpline | 0800 787 797 |
| Safe to talk (sexual harm) | 0800 044 334 · text 4334 |
| Women's Refuge | 0800 733 843 |
| Shine (family violence) | 0508 744 633 |
| OUTLine (rainbow) | 0800 688 5463 |
Scendent cannot respond to an emergency. We do not monitor email or social media around the clock. Please use the numbers above.
WHAT THE DIRECTORY OF HELP IS
The Directory of Help is a free, public list of wellbeing services in Aotearoa New Zealand. It exists so that finding help is one step, not twenty.
It is a signpost. Nothing more, and we're not going to pretend otherwise.
WHAT IT IS NOT
Scendent is not a health provider. We are not a counselling service, a crisis service, a helpline, a referral service, or a clinical organisation. We do not employ clinicians. We do not provide treatment, diagnosis, therapy, assessment or medical advice of any kind.
Nothing in the Directory is professional advice. It is general information. It is not a substitute for advice from a qualified professional who knows you and your circumstances. Do not delay seeking professional help, and do not stop or change any treatment, because of something you read here.
We do not make referrals. We are not part of any referral pathway. Listing a service does not mean we've contacted them on your behalf or that they know you're coming.
We do not have a relationship with you. Using the Directory does not create a clinical, professional, fiduciary or duty-of-care relationship between you and Scendent.
ABOUT THE LISTINGS
We compile listings in good faith and review them periodically. That's the honest limit of what we do.
We do not:
- Verify the clinical qualifications, registration status, competence or safety of any listed service or practitioner
- Assess quality of care, treatment approach, or outcomes
- Confirm current availability, waitlists, capacity, opening hours or cost
- Monitor whether a service has changed, closed, been suspended, or had its registration withdrawn
- Investigate complaints against listed services
A listing is not an endorsement, recommendation, approval or guarantee. Its presence means only that we became aware of it and believed it might be useful to someone.
Information will sometimes be wrong or out of date. Services change constantly. Please confirm details directly with the provider before relying on them.
We are not paid to list anyone. No service pays for inclusion, placement or prominence. If that ever changes, we'll disclose it prominently. Order does not indicate quality or preference.
CHECKING A PROVIDER YOURSELF
You have the right to check anyone you're considering seeing, and we'd encourage it:
| To verify | Where |
|---|---|
| Psychologists | New Zealand Psychologists Board — psychologistsboard.org.nz |
| Counsellors | NZ Association of Counsellors — nzac.org.nz |
| Psychotherapists | Psychotherapists Board of Aotearoa NZ — pbanz.org.nz |
| Doctors and psychiatrists | Medical Council of New Zealand — mcnz.org.nz |
| Social workers | Social Workers Registration Board — swrb.govt.nz |
| Nurses | Nursing Council of New Zealand — nursingcouncil.org.nz |
| Registered charities | Charities Services — register.charities.govt.nz |
Ask about qualifications, registration, supervision, cost and cancellation terms before you commit. A good provider will not mind being asked.
YOUR DEALINGS WITH LISTED SERVICES
Any contact, appointment, treatment, agreement or payment between you and a listed service is entirely between you and them.
Scendent is not a party to it, has no involvement in it, receives nothing from it, and takes no responsibility for it. Their own terms, privacy policy and complaints process apply.
If something goes wrong with a listed service, raise it with them directly, and then with:
- Health and Disability Commissioner — hdc.org.nz · 0800 11 22 33
- The provider's professional registration body (see the table above)
- Commerce Commission — comcom.govt.nz · 0800 943 600
We can't investigate, mediate or resolve complaints about third-party services. We would appreciate knowing, though — email scendentofficial@gmail.com — so we can consider whether the listing should stay.
EXTERNAL LINKS
The Directory links to third-party websites. We don't control them and aren't responsible for their content, accuracy, security or privacy practices. Following a link takes you outside our Site and outside our Privacy Policy. Read theirs.
YOUR PRIVACY WHEN USING THE DIRECTORY
Looking for help should not cost you your privacy.
- No account, sign-up or login is required. Ever.
- We do not build profiles of Directory users.
- We do not use Directory activity for advertising, marketing or targeting.
- We do not share Directory usage with advertisers, third parties, or anyone else.
The honest technical position. Our site-wide analytics and advertising tools run across the Site as a whole. Where it is technically possible to exclude Directory pages from advertising and behavioural tracking, we do, and we're working to extend that. We'd rather tell you exactly where we stand than claim a guarantee we can't fully verify.
If you want certainty that nothing is recorded: decline non-essential cookies through our cookie banner and use a private browsing window. The Directory works completely either way — every listing, every crisis number, every link. Nothing here is gated behind consent.
Full detail is in our Privacy Policy, clause 2.6.
One thing we can't control: once you click through to a third-party service, their tracking applies. If you share a device, a private browsing window is worth using.
LIMITATION OF LIABILITY
The Directory of Help is provided free of charge, as is and as available, without warranty of any kind as to accuracy, completeness, currency, availability or fitness for purpose.
To the maximum extent permitted by law, Scendent Limited accepts no liability for any loss, damage, harm, injury or cost — direct or indirect — arising from:
- Your use of, or reliance on, the Directory or anything in it
- Any error, omission, or out-of-date information in a listing
- The acts, omissions, advice, conduct, quality or availability of any listed service
- Any decision you make on the basis of information in the Directory
- Any delay in obtaining help
- The Directory being unavailable
This does not limit any right you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, and it does not exclude liability for death or personal injury caused by our negligence, or for fraud.
The Directory is a starting point for finding help. It is not a replacement for professional care, and it is not an emergency service.
TELL US IF SOMETHING'S WRONG
We want the Directory accurate, and we rely on people telling us when it isn't.
Email scendentofficial@gmail.com (subject line DIRECTORY) if:
- A listing's details have changed
- A service has closed or is no longer operating
- A listing is inaccurate or misleading
- You know a service that should be listed
- You're a listed provider who wants details updated or your listing removed
We aim to review within 5 working days. Listed providers can have their entry removed on request — no reason needed, no questions asked.
SUGGESTING A LISTING
We consider services that are operating in New Zealand, relevant to youth or general wellbeing, contactable and currently active, and not obviously in conflict with participant safety.
We are not obliged to list anything, and we may remove a listing at any time at our discretion. Inclusion is never guaranteed and can never be purchased.
CHANGES
We may update this notice. The "Last updated" date shows the current version.
Scendent Limited · NZBN 9429050458431
9 Pacific Park Way, Papamoa Beach, Bay of Plenty 3118, New Zealand
scendentofficial@gmail.com · 027 726 0101