Shipping & Fulfilment Policy
Scendent Limited (NZBN 9429050458431)
Last updated: 29 July 2026
THE SHORT VERSION
Your gear is printed to order, so there's a production step before it ships. Budget 2–7 business days to make it, then transit on top. New Zealand usually lands in 1–2 weeks all up. International, 2–4 weeks.
We ship worldwide. Outside NZ, customs and duties are on you.
1. HOW FULFILMENT WORKS
Most Scendent merchandise is printed to order by our fulfilment partner, Printful. Nothing sits in a warehouse waiting. Your order goes into production only after you place it.
That means two separate stages, and the total time is both added together:
Stage 1 — Production: 2–7 business days
Stage 2 — Shipping: depends on destination (see below)
Items are produced at the facility closest to your delivery address, which keeps transit times and emissions down. A multi-item order may be produced at different facilities and arrive in separate parcels on different days. You're not charged extra for this, and nothing is missing — it's just how the network routes.
2. PRODUCTION TIMES
| Product | Typical production |
|---|---|
| T-shirts, hoodies, crewnecks | 2–5 business days |
| Hats and headwear | 2–5 business days |
| Posters and prints | 2–4 business days |
| Mugs, drinkware | 3–7 business days |
| Embroidered items | 3–7 business days |
Business days are Monday to Friday, excluding public holidays. Production times can stretch during peak periods (November–December especially) and we'll flag that on the Site when it happens.
Stocked items marked "In stock" on the product page skip production entirely and dispatch within 1–2 business days.
3. SHIPPING TIMES AND COSTS
Transit times are after production, and they're estimates from the carrier, not guarantees.
New Zealand
| Service | Transit after dispatch | Cost |
|---|---|---|
| Standard | 3–7 business days | Calculated at checkout |
| Rural delivery | Add 1–3 business days | Rural surcharge may apply |
Typical total, NZ: 7–14 days from order to doorstep.
Australia
Standard: 6–12 business days after dispatch. Typical total, AU: 10–18 days.
Rest of world
| Region | Transit after dispatch |
|---|---|
| United States, Canada | 5–12 business days |
| United Kingdom, Europe | 6–14 business days |
| Asia | 7–16 business days |
| Pacific Islands | 8–20 business days |
| South America, Africa, Middle East | 10–25 business days |
Typical total, international: 2–4 weeks.
Exact shipping cost is calculated at checkout based on destination, weight and service. All prices are in New Zealand Dollars (NZD).
4. WHERE WE SHIP
We ship to most countries worldwide. Available destinations are shown at checkout — if your country isn't listed, we can't currently ship there.
We do not ship to any destination subject to New Zealand or international trade sanctions, or where carriers have suspended service.
PO Boxes: accepted in New Zealand. Many international carriers won't deliver to PO Boxes — use a street address for overseas orders.
5. CUSTOMS, DUTIES AND TAXES
For orders shipped outside New Zealand, you are the importer of record.
Import duties, taxes, GST/VAT, and customs brokerage or clearance fees at the destination are your responsibility and are not included in the price you pay us or the shipping charged at checkout.
These are levied by your government, not by us. We have no control over them, no ability to estimate them accurately for every destination, and no ability to refund them.
Please check your own country's import thresholds before ordering. A parcel refused or abandoned at customs is treated as a change-of-mind return — see clause 8.
Some destinations require the recipient's tax or identification number for clearance (Brazil, South Korea and others). If customs requests it and it isn't supplied, the parcel may be returned or destroyed. We can't refund in that situation.
6. TRACKING
You'll get:
- An order confirmation email straight away
- A shipping confirmation with tracking when it leaves the production facility
Tracking can take 24–48 hours to start updating after dispatch. That's normal.
Tracking detail varies a lot by carrier and destination — some international services only scan at a handful of points, and it's common for a parcel to look "stuck" for several days while it's in transit or in customs. Give it time before assuming something's wrong.
7. ADDRESSES
Check your address before you confirm. Once an order goes into production we usually can't change it.
If you spot a mistake, email scendentofficial@gmail.com immediately with your order number. If production hasn't started we'll fix it free. If it has, we can't.
Orders returned to us because the address was wrong or incomplete can be reshipped, but you'll need to pay the shipping again. If you'd rather have a refund, we'll refund the product value less original shipping and any return costs incurred.
8. DELAYED, LOST OR DAMAGED PARCELS
Delayed
Please wait until the estimated delivery window has fully passed. International parcels are routinely slower than the estimate, especially through customs.
If tracking hasn't updated in 10 business days (NZ) or 20 business days (international), email us and we'll open an investigation with the carrier.
Lost
A parcel is treated as lost after 20 business days past the estimated delivery date (NZ) or 40 business days (international) with no tracking movement.
Claims must be raised within 30 days of the estimated delivery date. Once confirmed lost, we'll send a free replacement or issue a full refund — your choice.
Damaged in transit
Photograph the parcel and the item, keep the packaging, and email us within 7 days of delivery. We'll replace or refund. See the Refund & Returns Policy.
Marked delivered but not received
It happens. Before contacting us, please:
- Check around the property, with neighbours, and at your building's mail room
- Check for a card from the carrier
- Contact the carrier directly with your tracking number — they can often give the exact GPS drop point
- Wait 3 business days; parcels marked delivered sometimes turn up
If it still hasn't appeared, email us and we'll investigate. Where a carrier confirms delivery to the correct address we may not be able to refund, but we'll always work with you on it.
9. WORKSHOPS AND DIGITAL ITEMS
Nothing is shipped for workshops, events or training. Confirmation, joining instructions and any materials are emailed to the address on your booking.
If you haven't received a confirmation within 24 hours of booking, check your spam folder, then email us.
10. ENVIRONMENT
Print-to-order means we don't produce stock that never sells — the single biggest source of waste in apparel. Items are produced at the facility nearest you to shorten transit. Packaging is minimal and recyclable where our partners offer it.
We're not claiming to be a sustainable brand. We're telling you what the model actually does.
11. CONTACT
Scendent Limited
9 Pacific Park Way, Papamoa Beach, Bay of Plenty 3118, New Zealand
Email: scendentofficial@gmail.com (subject line RETURNS)
Phone: 027 726 0101
Include your order number and we aim to reply within 2 working days.
Scendent Limited · NZBN 9429050458431